Accountability
Your voice shapes our work.
Tell us what we are doing well and where we fall short. Every complaint is recorded, reviewed and answered.
ConfidentialOnly authorised staff handle your case.
No retaliationRaising a concern will never affect the services you receive.
Acknowledged in 3 working daysWe aim to resolve cases within 14 days.
TrackableUse your reference and PIN to follow progress.
Submit feedback or a complaint
You can stay anonymous. If you would like a response, leave a way to contact you.
Track your case
Enter the reference and PIN you received.
Reporting abuse, fraud or misconduct? Use our confidential whistleblowing channel. It is encrypted, anonymous and reviewed only by our safeguarding focal person.
Prefer to talk?Call +255 747 769 188 or visit our office, Mon – Fri, 8:00 am – 4:00 pm. Suggestion boxes are also available at our activities.
What happens next
How we handle your case
- 01
Received
Your case gets a reference number and is logged in our system.
- 02
Acknowledged
We confirm receipt within 3 working days if you left contact details.
- 03
Reviewed
An assigned officer looks into the issue fairly and confidentially.
- 04
Resolved
We explain the outcome and any action taken, and learn from it.